Bloxels Support

Firewall Settings

If you are having a connection issue, it is likely that a firewall is blocking access to Bloxels servers. Please share the information at https://www.bloxels.com/support/firewall with your IT Department to allow access.

Get the Bloxels app

Bloxels is available on the iOS, Android, and Amazon app stores. Bloxels can also be used directly through a Web browser at play.bloxels.com. The capture feature is not available on the Web. For direct download links go to https://www.bloxels.com/support/downloads

Getting Started

Bloxels is available on the iOS, Android, and Amazon app stores. Bloxels can also be used directly through a Web browser at play.bloxels.com. The capture feature is not available on the Web. For direct download links go to https://www.bloxels.com/support/downloads. Download the Getting Started Guide for setup tips and the Educator Handbook for ideas and activities to use with your students.

A great place to start is for students to get familiar with what is possible with Bloxels by checking out the featured games in the Arcade. First activities can include building a character, creating animations, and using block types to make levels in the game builder. These tutorials cover the bases from novice to expert. YouTube Channel (tutorials and help)

Activation Codes

If you received an activation code with a physical order or from a distributor, you can use it here: Redeem Code

Locked Accounts

The student accounts become locked when the incorrect password is attempted too many times. You can unlock the accounts by resetting the student password.

Capturing the Board and Blocks

The most common issues with Capture are permissions and lighting. Make sure you have given the app permission to access the device's camera. If you denied the app access to the device camera, you can delete the app and reinstall to fix this. Capture is not available on the Web version of the app. If the camera isn't capturing the board or the colors correctly, please experiment with your lighting. Non-reflective surfaces and natural lighting work best. For more capture tips, check out https://www.bloxels.com/tutorials/how-to-capture-a-bloxels-board

Publishing and Moderation

Once a student publishes a game to the Arcade, it can take up to 24 hours for Bloxels moderation to approve it for release. You can check on a game’s moderation status under the Arcade tab in the Hub. At any time you can also remove a game from the Arcade. If you have an urgent issue with moderation please reach out to us with the form below.

Older Bloxels kits (2018 and earlier)

If you have a Bloxels kit made prior to 2018, it will still work with the Bloxels app, but you will need an EDU plan to use the app and Hub. Note:The Bloxels Star Wars kits do not work with the Bloxels EDU app. More information here: https://www.bloxels.com/support/activation-codes-and-kits